Privacy Policy

At Kappachino Café ("we," "us," or "our"), we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at kappachino.ca, place an online order, or interact with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

•       Name, email address, and phone number when you contact us, join a waiting list, or book a table

•       Order details, delivery/pickup address, and payment information when you place an online order

•       Feedback, reviews, or messages submitted through our contact form

b) Information Collected Automatically

•       IP address, browser type, device information, and pages visited when you use our website

•       Cookies and similar tracking technologies to improve your browsing experience

c) Information from Third Parties

•       Information from payment processors and online ordering platforms used to facilitate transactions

2. How We Use Your Information

We use the personal information we collect for the following purposes:

•       To process and fulfill your orders, bookings, and waiting list requests

•       To communicate with you regarding your order status, reservations, or inquiries

•       To send promotional offers, updates, or newsletters (only with your consent)

•       To improve our website, menu, and overall customer experience

•       To comply with legal and regulatory obligations under Canadian law

•       To prevent fraud and ensure the security of our systems

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

•       With service providers (e.g., payment processors, delivery platforms) who assist in operating our business under strict confidentiality obligations

•       With legal authorities when required by law, court order, or government regulation

•       With successors in interest in the event of a merger, acquisition, or sale of our business

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use them to:

•       Remember your preferences and cart information

•       Analyze website traffic and usage patterns

•       Provide relevant content and advertising

You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are generally kept for a minimum of seven (7) years for tax and accounting purposes. Other personal data is deleted or anonymized when no longer required.

6. Your Rights Under Canadian Privacy Law (PIPEDA)

As a resident of Canada, you have the following rights regarding your personal information:

•       Right to access: You may request a copy of the personal information we hold about you

•       Right to correction: You may request that we correct inaccurate or incomplete information

•       Right to withdrawal of consent: You may withdraw consent for certain uses of your information at any time

•       Right to file a complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca

To exercise any of these rights, please contact us at orders.kappachinocafe@gmail.com.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Kappachino Café

6151 Mayfield Rd Unit 112, Brampton, ON L6P 2W8

Email: orders.kappachinocafe@gmail.com

Phone: +1 (807) 322-2555